We recently received a request from one of our readers to write about how to take the first steps toward becoming a franchise. I immediately thought of my friend Dino Dakuras, a restaurateur who has taken the E-Myth principle of the Franchise Prototype to heart in the process of franchising his own business. Since he's so passionate and articulate about his business, I asked Dino to address our readers' question; here's what he had to say.
It all began in November of 2000 when I opened Dino's Chicago Express in Augusta, Ga. I was young, I had big dreams and big hopes, and I understood that anything worth getting required consistency and hard work. After my first year in business I realized that to grow my business I needed to find ways to simplify it -- and that's where E-Myth came in.
I read The E-Myth Revisited and instantly understood the importance of working on your business and not in your business. Shortly after reading the book, I realized that in order to succeed I needed to build a concept that could run itself -- and the only way to do that was to build my business as if I were going to franchise it, even if I didn't.
Over the course of a year, I got organized. I had my staff spend hours building specific manuals for everything from training, prepping, setting up and handling customer issues to taking pictures of what food should look like going out. I spent thousands on registers that would simplify order taking and allow for better flow and consistency, and I even put in video surveillance.
I documented manufacturers and distributors and organized my ordering in such a way that I would know about price increases, decreases and any items that were out of stock. (To this day neither of my restaurants has ever told a customer we are out of something.) I even found a company to package all of my recipes. In addition, we created lists that allow for cleaning, checking numbers, food costs and percents -- all important when it comes to managing your business.
The implementation of these systems has allowed us to not only grow, but get through the tough times of business. I am honored to say that in 8 years, we have never scored less than 100% on a customer satisfaction food score.
Franchising is about having a product that can be duplicated while maintaining the consistency that made it successful in the first place. The only way to do this is to set up procedures and guidelines.
There are many companies out there that are willing to go through the franchising process for you, but unless you have done the research on what is expected from you as a future franchisor, you run the risk of failing. Hard work alone will not get you where you need to be, but smart, hard work can.
The insight I offer here is only a small piece of the pie, based on my own experience. I suggest that you read as many books as you can. Talk to people who have been there and done that. Talk to the people that have helped you get to where you are; if it wasn't for them, you wouldn't be thinking about franchising.
Lastly, make no mistake: becoming a franchise won't be easy. Determine your success not by how many franchises you have sold, but by how many lives you have changed along the way.
There are many great quotes out there, but I agree with Michael Gerber when he says
The greatest business people I've met are determined to get it right no matter what the cost.
I'm assuming if you're reading this you are one of those people, so dream big and reach high and as Zig says, "I'll see you at the top."
Dino's Seven Tips to Start the Franchising Process are pure gold!
And they make sense even if the business owner DOESN'T want to franchise, but "merely" wants to set up a business whose outcome is to be sold for a profit.
Beyond that, setting up your systems allow your employees to do their jobs effectively. For example, if you're a pizzaria owner, you need to set up systems for how much of each food product is used to "build" each type of pizza. If you don't do that, you'll have inconsistent results, and lose money, customers, or both!
For simple reasons like this, which add up to major results, it always makes sense to set up systems!
Anne Holmes
Submitted Aug 21, 2008 12:53 PM
Thanks for sharing Dino,
I'm at set up stage and have just started the process of documenting the systems out of my head. It is fabulous to take an idea nad make it 3D. Like you said even if I do not francise, this process is invaluable to the business. I spent a month working on one area to have it jump off the paper telling me it was unprofitable. If I'd not been setting up as prototype, I may have implemented the process to have it eventually fail. And that may have taken a lot of money and time. One ireplaceable comidity.
Submitted Aug 21, 2008 9:00 PM
thank you for this article. We're in the process of setting up a marketing franchise business in South Africa - I've printed and filed this for reference along the way.
Thank you
Gareth Pickering - Birthday Suit
Submitted Aug 22, 2008 5:59 AM
Excellent article and it makes me exited to keep on keeping on.
Thank you
Submitted Aug 22, 2008 7:12 AM
The seven tips to franchising are valuable. In running my business over the years, I found to always refer back to the emyth philosophy, keeping in mind these tips as well will only build a better business and franchise over time.
Submitted Aug 22, 2008 12:01 PM
Thanks for the right thinking to get me back on track!
Submitted Aug 23, 2008 8:48 AM
You are right about the costs. We are still looking for the bottom. On the mistake front, realize you don't have all the answers but you are the leader. Our mistake was not going with our gut enough and taking others opinioins without doing as much research as possible. When it comes to selling new units, no one can bring people into the business better than you can. Stay on top of any franhcise development people you have and get involved early with prospects. The more contact you have with good people, the better your system will be.
Submitted Nov 16, 2008 10:20 AM
Are there any great books on franchising step by step? I'm about to speak with a lawyer who specializes in this area and don't want to waste time!
Submitted Jun 7, 2010 4:10 AM
its very nice information about franchise business. I am also start to <a href="http://www.clickindia.com/sundries/business-opportunities/">franchise business</a>. I am looking for partners who can do investment.
Submitted Jun 18, 2010 1:49 AM
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