
For decades we've worked with small business owners who epitomize the E-Myth as defined above. Granted, not all our clients fall into that category. But the majority of our clients are indeed Technicians who find themselves in the role of Business Owner without the knowledge or skills necessary to run a successful business.
Take physicians for example. Doctors go through extensive schooling and give years of their lives toward perfecting their technical craft. But medical schools don't teach the business of medicine; they only teach the practice of medicine. No matter how much a physician knows about the work of doctoring, that expertise in itself is typically not sufficient to build a successful practice, business or enterprise.
The reality is that most skilled medical practitioners enjoy what they do and really want to be doctors. They want to see patients, they want to provide care and improve the health of their clients. But as an owner of a business, they have to deal with hiring and managing employees, budgeting, taxes, payroll, administrative tasks... All the things that make a business run, and all the things a doctor typically doesn't have the training (or desire) to do.
The truth is that Technicians often don't think of themselves as businesspeople - and that can be a problem.
An Entrepreneur does the work of envisioning the business as something apart from you, the owner.
--Michael E. Gerber, The E-Myth Revisited
One of the most radical changes you experience when you work with E-Myth is a shift in thinking; a change in how you approach your business.
Central to this approach, the E-Myth approach, is that you must learn to view your business as separate from you. We say this all the time, but it warrants repeating: you are not your business. Even if you are the one who actually drills the teeth or performs the exam, you must view your business as your end product. You can be a Technician and not be the business. If you don't figure that out, you'll never be able to get free of the business, to retire or — and this is where it gets good — only work when you want to.
When you realize that your business is your product, you can step outside of it and reinvent it. And this holds true for any Technician, from a chiropractor to a contractor, hair stylist to a baker... It all starts with a change in the way you think about your business; it starts with entrepreneurial thinking.
The Technician thinks: Time = Work = Money. I spend the time, I work hard and I earn money. To get more money, I work harder.
The Entrepreneur thinks: Time = Equity = Freedom. I spend the time, I build the equity of my business and I get free of the business. To get more freedom, I build more equity.
The Technician thinks: I do the work.
The Entrepreneur thinks: Someone else does the work.
When a business owner is also the primary technician in the business, either out of necessity or because they really like to do the work; it's critical that the business is set up to support that structure. You have to work on the business to the point where it can support you to work in the business.
Take, for example, a Mastery Impact! client of mine. He's a Physical Therapist and our first few sessions revolved around defining his Primary Aim and discovering what it was that he really wanted from his business. Fresh out of school and eager to perfect his craft, he really wanted to focus on being "the doctor." In order to allow him to fill that position, we set out to build a business that supported his goals. We began this process by creating and utilizing an Organization Chart. Once completed, we then focused on removing him from the role of "President," and getting him out of that box on the Organization Chart. He wanted to be in the role of "Physical Therapist," so he found someone else to take on the role of "President." No longer responsible for the day-to-day activities that he didn't enjoy and wasn't skilled at; he now occupies the positions of Chairman of the Board and Physical Therapist. He couldn't be happier.
The lesson here is that you don't have to give up the technical work if you have the knowledge to build a business that supports that technical work. You have to develop your business so that the systems run the business, and let people run the systems... whether it is the systems associated with being a doctor, or the systems of being the president of the company. The systems work so you don't have to.
Have you been able to create a business or practice that allows you to do the technical work you love? How did you structure your business to allow you the freedom to practice your craft?
This blog entry is examining the critical aspect that many of the business owners that I deal with "don't get". Too many of them think of themselves as the hourly employee and cannot get away from that mindset. Great analysis.
Jim Montgomery
www.jamesmontgomerylaw.com
San Antonio, Texas
Submitted Jan 8, 2009 8:03 AM
Definitely guilty of this. I have trouble thinking of it as a seperate entity because I am the only full time "employee." and the technician. It hinders my ability to think big and take the necessary actions to support the business. I often think "if this was someone else's business I would have no problem making that call."
Do any of you have structures, mantras, methods, to seperate yourselves from your business? It seems weird to say I have a business when I am the only one.
Submitted Jan 8, 2009 8:13 AM
Have been there before, the only area that business owners are challenged with is finding the talent to take over what they do, the business owner is so passionate about what he or she does.
This is an area most business owners need help with. Advise from E-Myth to tackle this challenge will be insightful.
Submitted Jan 8, 2009 8:34 AM
Over and over again, the person who works on the business does not understand why there is not the growth or success that is expected. It is imperative that you replace yourself so that you can work in the business doing what you love. You as a technician repair and maintain the business. As the enteprenuer you make it yours and get others to run the "machinery". I manage independent subcontractors who regardless of awareness of this concept are either unwilling or unable to move past answering the phones and mailing birthday cards. They talk about working 1-2 days a week with a staff to run the business. However the concept of letting go is lost.
I have found you can talk about it all you want, but you have to take that first action, just let go a little at a time. Otherwise, a nice 9-5 job and shattered dreams await.
POWER ON-Mark
Submitted Jan 8, 2009 8:52 AM
Michael E. Gerber's analysis of the false assumptions inherent in the E-myth enables small business owners to view their own operations in a new way. The analysis gives rise to a powerful and enlightening - and potentially liberating - perspective.
I can't help wondering though if the primary thesis - that small business owners mistakenly believe that creating a job for themselves based on their technical skills equals having a business - needs to be expanded.
From a personal perspective, I'm not convinced that I am a technician who needs to think more like an entrepreneur, since I had very few of the necessary technical skills when I started my business. (Furthermore, I have always seen the business as separate from myself and I certainly do not equate hours worked on my business with income earned).
Instead, I consider that I started off from the entrepreneurial position and then had to learn the technical skills (first because I lacked funds to employ anyone else and later because despite well over three years of thinking and re-thinking I could not come up with a non-exploitative but financially viable way of employing other people).
So while the E-Myth indicates that small business owners in trouble may be technicians with a moderate degree of management and organisational skills who have an entrepreneurial-mindset deficit (and who consequently work "in the company" rather than "on the company"), there needs to be room in the thesis too for those in trouble who are essentially entrepreneurs with a moderate degree of technical skill but have a managerial-mindset deficit (who are capable of working on the company as well as in the company, but who are clueless, as I am, about how to make operations scalable in a non-exploitative way).
Submitted Jan 8, 2009 9:31 AM
The one mistake I didn't make (thank you E-Myth) was thinking that years of working at the top of the training industry would enable me to run a new kind of training company. Fortunately, at www.greatwebmeetings.com we have been able to change our business model quite a bit in our first year in order to avoid depending on the way this kind of company "should" be run. Revenue still ain't what it needs to be but we are talking to the right customers and moving in the right direction.
Your post has it right.... being good at the job has nothing to do with running a business.
Submitted Jan 8, 2009 9:37 AM
You are right being a good technician is hardly a good starting point for business. Its hard to delegate when you know the person you are delegating to is not as good as you. And you never have money to hire an expert. Yes people have adviced me delegate responsibly and be ready to be surprised ...
Submitted Jan 8, 2009 10:11 AM
Wow, this is so correct! I started an electrical contracting business and had two big jobs (for 1 person) and I ended up doing most of the work myself! I later subcontracted the rest of the job out to get it finished.
The book I read (E-Myth) was very informative and I learned much more from it than other types of material.
I'm on another quest to start-up a consulting firm, but guess what? It's only me so far. I'm writing the business plan with an owner mindset first then technician. I'm making sure my plan supports the recruitment of subcontracting employees!
As I write my plan, I feel the struggle between technician and entrepreneur. But the technician settles down when the thought of going back to work for someone else appears.
Submitted Jan 8, 2009 10:14 AM
Great article. It's so true that you need to look at your business from a perspective as a product. "Productize it" to separate it from yourself!
That's what I'm trying to do with my window cleaning company in Orange County, Ca.
http://www.kcpowerclean.comSubmitted Jan 8, 2009 10:45 AM
Before the Emyth Mastery Impact Program, I was the ultimate technician stuck in my business. I did everything even though I had employees. Mastery Impact definately helped me get free from the business and now I get to see the results of the system that we have created AND still do the technical work that I love to do. For me that is marketing, lead generation and business development. Those are things that I love to do, the production is taken care of by great technicians that love to do that.
I couldn't have done it with out the change in mindset though. I think that really is the key to being able to get out of the technician struggle and learn to become an entrepreneur.
Great post guys. Thanks for encouraging all of us.
Greg
www.kanonclarity.com
Submitted Jan 8, 2009 10:46 AM
I really appreciate what the E-myth Worldwide organization stands for in general: FREEDOM TO BE YOURSELF!
WOO WOO WOO!
Submitted Jan 8, 2009 11:56 AM
Submitted Jan 8, 2009 12:12 PM
I have no problem understanding the concept but I started my business as an Entrepreneur and ended up as the technician because I didn't know how to set things up to take advantage of delegating tasks to staff.Even when I expanded to 8 technicians I nearly always ended up doing the work. If I had read the e-Myth book 15 years ago I could have saved a lot of wasted effort.
Submitted Jan 8, 2009 12:48 PM
I read Stuart W.'s comment with interest and see that Stuart is (or was) in a similar position to myself.
Technicians who can't separate themselves from the business (entrepreneurial mindset deficit) and Entrepreneurs who don't know how to a) systematise and b) delegate (managerial mindset deficit) may appear similar to the outsider - after all they're BOTH doing all the work.
But in the first case, the small business owner has no vision beyond doing the work themselves (because their job = the company in their view) and in the second case the small business owner is not short of vision of how they would like their company-system to run... but has no idea how to get there or how to enable and employ others to do the work. And so ends up learning how to and then doing the work themselves.
Submitted Jan 8, 2009 1:25 PM
Alan, I'm totally with you. Although I was a technician first and entrepreneur second, it isn't like I suffer from lack of vision but rather from lack of implementation. In fact sometimes I wonder if I don't dream too much. I mean I'm doing my website myself, I'm learning lead generation marketing, google adwords marketing, direct mail marketing, pretty much anything I think would be good cheap advertising. Then I do estimating, customer service, scheduling. By far the greatest challenge I face is getting all my ideas implemeted and overcoming fear of finding good people to carry out all the tasks involved in what I sometimes call my great big pipe dreams.
Thanks for all the posts, it definitely provoked lots of thought.
Steve
SunriseExteriors.com
Submitted Jan 9, 2009 4:27 AM
My main issue has been how to get other people who will do the job like me, and attain the results i expect for the company, economically
Submitted Jan 9, 2009 9:01 AM
Interesting comments all! Alan's point really sums it up very well with the bottom line being that one ends up doing all the work if you don't get it right!
It really is amazing how we all seem to have the same problem irrespective of whatever part of the world we are in. As an African first and then a Nigerian second, i used to think that business in this part of the world had unique problems ... am sure you all know what i think now! The E-myth Program is the best thing that happened to me in a Long time, even decided to put an MBA on-hold because this is a lot more hands on.
One problem i have though is that I sometimes feel the need to use other parts of the program that I haven't gotten to yet (am currently on the Mastery Impact Prog.), for instance, am having people problems and would like work on the Org. Chart and Position Contracts even though i have gotten there yet! Has anybody else faced same problem and how have you guys/ladies gone about solving them?
Submitted Jan 10, 2009 1:05 AM
I have tried to work on the business in the first two hours and then in the business the rest of the day, as a way to seperate the two.
I also read from another bussiness system type person - You have a true business when your company creates the first product/service without your involvement. This has been my new goal.
Submitted Jan 10, 2009 1:54 AM
As per the e-myth, the best way to make sure a system works without you is the document it.
If each of us were to document one thing we must do each month, but would rather delegate (accounting, collections, inventory, marketing, etc), by the end of the year all 12 tasks could be assigned to someone else - once that person is found.
As an additional benefit, it will be much easier to find the right person (or software application) for the task once it has been documented.
Submitted Jan 10, 2009 5:08 AM
Just know the difference employees - who work for others, self employees who for themselves business owners whom the peoples work for and the investors whose money work for them it is that simple
Submitted Jan 10, 2009 9:56 PM
I am THE employee, receptionist, bookkeeper, and outreach person, and I am not burnt out yet, but I can see that coming if I don't adapt better than this. Thank you guys for helping me see my path as leading to new heights.
Submitted Jan 11, 2009 6:42 PM
I work for an entrepreneur who conducts himself like a technician. I am in the pre-stages of starting a new business. I am so grateful that I stumbled upon E-Myth. I plan on starting my vision out on the right foot.Working at my business not in it. I know there will be challenges. I know that the "technician" in me will want to take over. But knowing the correct way of running a business is half the battle. Thank you E-Myth. Wish me Luck. I'll check in often.
Submitted Jan 12, 2009 8:15 AM
Just like the other commentor, I try to devote an hr or 2 a day working on my business and the rest in it.
How to move from an 80-20% in favor of working "on" the business, to hopefully take it to the next level is a challenge and goal for me.
I have a wonderful team and they can do pretty much what I can do but my production ( working "in" the business) definitely is still integral in adding revenue to the company.
I guess E-myth is really just a "myth" afterall. I mean, is there really just a 100% Entrepreneur? Just thinking silly for a moment there. Guess I'm still in the reinventing phase and I'm at a quest for my ideal balance.
Thanks.
Submitted Jan 23, 2009 9:38 AM
I'm looking to begin a bookkeeping and accounting business and this is the main reason I have not started.."technician/entrepreneur" crisis. I see so many accountants run their own business and they are tied to it. I haven't started because I don't want that type of lifestyle. I want my business to operate whether I'm in Hawaii or Paris, France. So my question is is it possible to get help from E-Myth on how to build an acounting/bookeeping practice and I'm not tied to it? Thank you.
Submitted Feb 2, 2009 12:51 PM
The reading really pulls you in. I have to learn to let the system run the business and just run the system. I Know I think only like a Enterpreneur and never new all the other things I would have to focus on and multitask. I wish I could learn to step away and do what I do best and now that is to keep the mechine runing. The business is the mechine.
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Submitted Dec 31, 2009 8:04 PM
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Submitted Dec 31, 2009 11:45 PM
Business Definition for Enterprenure:
Business is a an Idea or Product( Like Car, Church, Movie, Picture, House, Taj Mahal etc) Apart from the Ent. that has an excelent systems of Marketing, Advertisment and Promotion, Sale, Production, Finace,Managment, Run and Controled by Well Trained Tecnicains and Managment Team and Lead by Ent:
When you driving TAKE mental notes how Burger king, Donkin Donuts, Beutifull Houses Hotels, Building, Cars Shell Gas station , QT gas station All these Products are Ent VISION. These are all Ideas and Has been Build as A Separte entities and Been Replicated over and over. It is That simple. They are not been Build with Place to Go to Work for owner. They build one business as a Modle by having all systems inside to make work and replicated it
Thanks MG
Submitted Mar 18, 2010 7:59 PM
Business Definition for Enterprenure:
Business is a an Idea or Product( Like Car, Church, Movie, Picture, House, Taj Mahal etc) Apart from the Ent. that has an excelent systems of Marketing, Advertisment and Promotion, Sale, Production, Finace,Managment, Run and Controled by Well Trained Tecnicains and Managment Team and Lead by Ent:
When you driving TAKE mental notes how Burger king, Donkin Donuts, Beutifull Houses Hotels, Building, Cars Shell Gas station , QT gas station All these Products are Ent VISION. These are all Ideas and Has been Build as A Separte entities and Been Replicated over and over. It is That simple. They are not been Build with Place to Go to Work for owner. They build one business as a Modle by having all systems inside to make work and replicated it
Thanks MG
Submitted Mar 18, 2010 8:02 PM
SECRET TO BUILD TH BUSINESS: Build the Business System without becoming the part of the system.
Since i have read Emyth . i go to work every day like i used to go before. but different mind set. called ent mind set. being a sale man i used to awake up in the morning to make a sale by working in the company. but now i go to work on to build the sale system so i could hire the sale person , train him in the system delgate him sale work
and free my self to do the tec work and move to next system of op , fin, managment etc i will complete this projetc in next three year. Untill i free my self doing tec and managment work.
muhammad
Submitted Mar 21, 2010 12:36 PM
We are learning more and more from Emyth business coach every day
Submitted Oct 25, 2010 5:37 PM
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