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Recession-Proof Thinking

2009 | May 14 in Business Development , Home Page News , Leadership

By E-Myth Business Coach

Many small business owners are feeling the economic pinch right now. We get a lot of questions from business owners and aspiring entrepreneurs about creating businesses that can weather any storm. While the specific steps your business should take will depend on your situation, there is a common denominator — one of E-Myth's Five Core Principles — that can guide you:

How you think about business is how you do business.

Bottom line, if you think of your business as a job, it will be, and your actions will forever keep it that way. If you think about your business as an entity outside of yourself — or, as we see it, "A vehicle for your life" — you'll approach your business with the intention of making it just such a vehicle. Everything you do will be done with that goal in mind. It's a mind shift — a change in thinking — which can have a profound impact on how you do business.

As you shift your perspective, let's look at three key points that will help you recession-proof your business.

Focus on your core competencies

You're no doubt familiar with the whole flight or fight response. In challenging times, it's easy to choose "flight": chasing minor opportunities, grasping at straws, running off in multiple directions, trying to be all things to all people. Very often these panic-based responses are at the cost of what the business is set up to do best. Businesses that try to be all things for all people don't survive.

There is always going to be another business out there that does something better than you do. If you lose your focus and stretch your resources and capabilities too thin, you're unable to capture the attention of any particular market segment because your best target market segments can't relate to you anymore. The trick is to not allow your core competencies to become so diluted that you lose the competitive edge that makes you unique.

Re-evaluate and be flexible

Once you turn your focus to what you do best, you may find that it's time to innovate: to do what you do better. Seize the opportunity to strengthen your ability to deliver your product or service better than your competition.

At the same time, you must be ready to adjust. Don't be so rigid that you are blind to the messages that may be coming in from your target market that their needs and preferences have changed. Quantify what is selling and what is not selling. Listen to your customers. Trust your customers. I continually remind my clients that their customers know better than they do about what their needs are. Keep your eyes, ears and mind open to what they're telling you, and be nimble enough to adjust.

As the news from Wall Street and the financial sectors in general heated up earlier this year, I found myself calmed by a group of my clients who are financial advisors. People in an industry that, I thought, would be the most panicked and reactive were tired, but also the most calm. They were spending their days reaching out to their clients — reassuring, hand-holding, making investment adjustments when needed — but more than anything else, reducing personal panic.

As we moved into the spring together, they reflected on that earlier time and begin to reevaluate what it is that they actually do for their clients — and more importantly, how they express that to them. They understood more clearly than ever before that people were not coming to them for "investment opportunities." People became their clients because they were the whitewater guides through the shifting rapids; they'd been down this river before and knew where the rocks were. And without ever promising that they might not get wet, could assure them that they would likely not drown.

Think long term

Whatever is happening out there right now is not the way it's going to be forever. As Heraclites, the Greek philosopher pointed out around 500 B.C.: change is the only constant. For some people, that can be really exciting, for others it's a frightening concept; it all depends on how you react to the unknown.

The most successful business owners I work with every day are not engaging me in frantic conversations about how bad it is or how bad it's going to be. They're not afraid of change. In fact, they understand that in business (as in life) change is one of the only things we can count on... so we might as well welcome it!

To be positioned to take advantage of change, you need to take an objective view, or what we like to call, the "helicopter view" of your business. When you look at the long-range perspective, your current view changes. You're no longer trapped in today's busyness and reactionary mode, but can see your business from a higher elevation and realize that the landscape is constantly shifting.

My clients who do this are not engaged in reactive, short-term panic-induced moves. They're focusing their attention on their employees, making them feel as secure and valued as they possibly can. They're focused on their operations, and redoubling their efforts to weed out inefficiencies and duplicated efforts. They're experimenting with systematizing wherever they can. And they do all of this with an eye towards not only meeting their customers' immediate needs, but to position themselves to be the best in their fields a year from now.

Because when the turnaround comes, they want to be there. They want their vision to match their actions, to have their business so finely tuned that they have no trouble demonstrating to that anxious and willing consumer that they are the company to do business with.

I like to point out to my clients that whatever changes occur, there are some fundamentals you can count on: people are still going to desire things. And that means they'll need to buy products and services from somebody... Why shouldn't it be from you?

Share Your Story

What changes have you made to the way you think about your business in response to this economy? Post a comment and tell us about it.

Further Reading

Innovation, Quantification and Orchestration
Practicing Financial Leadership
Reducing Operating Expenses
Budgeting for Fluctuating Revenue

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Comments

  1. .Leon T. says:

    Your suggestion that we should "Listen to your customers. Trust your customers. I continually remind my clients that their customers know better than they do about what their needs are." is most valuable.

    My additional comment: during difficult times, devote even greater time and effort to communications with clients.

    Submitted May 14, 2009 11:27 AM

  2. .Joseph S. says:

    Great post. I agree - "I continually remind my clients that their customers know better than they do about what their needs are"

    Submitted May 14, 2009 11:29 AM

  3. .Derek G. says:

    Great post. Focus, focus, focus is so important.

    It is so easy to get distracted looking for new opportunities when other core services slide. Invest in your core, solidify the articulation of your value proposition and tweak what you do to hit on the "pain of the day". Ex: clients still need your services, can you unbundle part of what you do allowing them to work with you in a capacity that meets current needs...and limited budgets? Now is not the time to be launching new and untried services. Set clear goals and focus on where you can add the most value.

    Derek - Talent Edge Solutions

    www.talentedgesolutions.com

    Submitted May 14, 2009 11:32 AM

  4. .mhairi n. says:

    Great article - you are right we have to stop and listen to our customers - in Australia we are seeing customers being more cautious with their money and the value of orders in some cases has reduced.  However, what we are overwhelmingly finding is they are seeking value for money and exceptional customer service if you can provide this to your customers you will see repeat business as we are.  There are some great opportunities out there to grow your business but make sure you keep your core business foundations solid before you tackle any new revenue streams.  In these times is it even more important to remain focused and look to the future and plan as mentioned in this article is very important

    We have a saying ion our business "our customer is King"....this is true on so many levels!

    Mhairi Nicolson-Biggs - Owner

    Amante Jewellery

    www.amante.com.au

    Submitted May 14, 2009 3:11 PM

  5. .Primrose I. says:

    Thank you so much for the articles.It helps me a lot.I give honor to mr. Gerber for this website.

    Submitted May 14, 2009 4:24 PM

  6. .sipho r. says:

    I like the 'helicopter view' concept as described in the article.  Long-term thinking and acting on one's vision should never be hindered by this short-term mayhem, the recession.  Perhaps, as a prospective entrepreneur, I feel it is the right time to start one's business now whilst the times are tough.  This will help with a better understanding of one's prospective customers' needs, which, in the long term, will change for the better.  Having realised the vision of starting a business is like reaching the foothills of 'Mount Everest'.  The next logical step then, is to weigh up all options of the climb!

    Sipho Radebe

    Submitted May 15, 2009 9:44 AM

  7. .Wendy F. says:

    Listening to your customers is so important. My small religious bookstore is computerized, so I know what is selling, what is not, and who is buying it. About 10 years ago I got into selling used Christian books. While they didn't do much over the years, I did have a few shelves of them.

    Well, about 2 years ago they took off in a big way. Customers not only began purchasing them more, but began cleaning their shelves and bringing them in to get store credit. I am averaging about 25% of my sales every month in this category. Yes, I do have new books, but I have reduced them to Bestsellers and authors that do well where I live.

    Being computerized has helped me see the percentage of used books I sell every month. This book category has kept my business alive for quite some time. As the author os one business book I just finished said " Find out what your customer want, and give it to them." In this tight economy better words were never spoken!

     

    Submitted May 18, 2009 7:51 AM

  8. .Keith M. says:

    I think that customers who know you and your business will trust you if you are open and honest with them. We are finding that keeping our core values through this tough time helps a lot and if we can improve on what we do and what we offer then things should be okay.

    Do not take your clients for granted, unless they see a return they will go else where.

    Submitted Jun 23, 2009 2:53 AM

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