Engaging Employees in Your Strategic Objective

Written by: Hasan Luongo
Position: Community Leader, E-Myth Worldwide
Article: Permalink
Category: Leadership, Management, Marketing
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Published on: March 2, 2006
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Comments: (2)
The intangible, but highly influential, experiences of free expression, self-sufficiency, and creative control are what drive many people to embark upon the entrepreneurial journey, as it is these factors that provide personal satisfaction to business owners.

Obviously, as the business owner and leader, you have a unique stake in the success or failure of the business because it is tied to you as an individual. As such, you are willing to struggle through the tough times while maintaining your excitement as you create a vision for the future.

As mentioned in our earlier article, Your Entrepreneurial Vision in Action, creating what we refer to as the "Strategic Objective" is an entrepreneurial exercise that forces you to describe with conviction what your business is all about. You, as the leader, must be clear about where you want the business to go, and what it will look and feel like when your vision is realized. Why is this concept so important? Because you are not on this journey alone. Your employees will also require this level of clarity if they are to commit to going there with you.

Your People Strategy

After developing your Strategic Objective for the business, you are then faced with the task of taking it to the next level. This includes communicating your vision to, and getting buy-in from, all of your staff members. The challenge? As employees of the company, they will not have the same relationship to the business as you do, and will therefore naturally lack the inherent personal connection that drives you.

So how do you motivate them to take a personal interest in, and ownership of, the goals and objectives presented in the Strategic Objective? The answer is that you must strive to understand their needs, and then position the opportunities with your company such that it touches them on a personal level.

What Employees Want

Any company has the potential to be a source of personal satisfaction for the people that work there. And your business is not exempt from this important aspect, no matter what the product or service it provides, be it janitorial services or adventure travel or dentistry.

Take a step back and think about it from an employees’ perspective _ would you want to work for your company? Wouldn’t you want to know such things as whether personal and professional growth opportunities were available; whether other employees were proud to work there; and how the business is known and understood by its competitors, customers, and suppliers?

Think back on your own work experiences: How did you feel when you worked for a company that you truly believed in? And what was it like to work in a company that simply provided you with a paycheck? The bottom line for most employees is not just about the money, it’s also about personal fulfillment.

Fulfilling Needs, Reaching Goals

In order to engage your employees in your Strategic Objective, you must concentrate on their needs and find something about the business that will provide personal satisfaction for them. Maybe it will be in the Client Fulfillment systems that you have created, or your unique company culture, or the exciting projects they are assigned based on their particular skill sets. Take the opportunity to find out more about them as individuals, and what drives them, what turns them off. Then review your Strategic Objective and make sure you have created opportunities that will attract the right people.

Remember, the business must not only serve you. In order for it to be truly amazing, it also must serve those who work in it. Engaging employees in your Strategic Objective should be seen as an important, strategic, and necessary task to successfully reach your goals.

*Edited at 12:57:02 PM on Apr 25 2006

Comments:


Joe February 25, 2008 03:51:25 AM

This article certainly addresses one of my key issues.  We are in the construction industry and our workers live and work in a fairly large area, which makes regular contact difficult.  Every time I want to hold a staff meeting, we lose not only the meeting time, but also significant travel times.  Combining this with fairly low margins stops me from having meetings as often as is probably most beneficial.

 

Joe - Adelaide/Australia 


Paul October 21, 2007 02:38:22 AM

Great article. We are based in a country which doesn't really have a service industry history to speak of. As business owners, it has been a challenge to get our staff to understand the importance of this. We still need to find ways to motivate our staff to ensure customer satisfaction.

 Paul

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